Returns Policy

To say thank you for being our customer, we offer a goodwill returns policy that is in addition to your statutory rights and allows you to return or exchange items bought in-store or online within 14 days from purchase date.

For a valid return or exchange request, the following requirements apply:

  • The item has to be unworn. You may use the 14-day period to inspect the item more closely and try it on to make sure it is a perfect fit for you or your loved one. However, none of the tags that the item comes with can be removed if you consider returning the item. We would not be able to apply our goodwill policy once you decide to wear the item and take the tag off.

  • The item has to be in its original condition. We would happily offer you a refund or exchange your item as long as the item returned is new and not damaged or altered in any way. Please see our advice on how to best care for your jewellery.

  • Complete packaging, certificates and valid receipts have to be provided at the time of return. Any boxes included in your purchase (either purchased by you or gifted by us) must come in their original condition for a refund or exchange to be applicable. If the item was paid for by card in-store, receipts for both the purchase and the card payment have to be provided. If more than one method of payment was used, valid receipts for all partial payments have to be provided. We often offer additional or combined deals as well as loyalty discounts, therefore we will not be able to offer a refund or exchange without all receipts being provided even if the item has price tag not removed.

Unfortunately, we are unable to offer a refund or exchange for items that have been specially made to fulfil your order, adjusted, personalised or altered in any way to meet your requirements. Gift cards are non-refundable.  However, we offer a 6-month period for credit to be used, which we hope will allow you to choose your ideal piece with plenty of time. Earrings are excluded from our goodwill policy due to hygiene reasons. We cannot offer refunds or exchanges if you changed your mind about our earrings.

Please note that we aim at providing a smooth and easy returns process. However, although some requests will be processed immediately, some will require sending your purchase for inspection and it might take a little longer for your request to be approved. The refund will normally be issued within 1 to 30 days from the day of item’s return. If you wished for more advice on the inspection and verification your purchase might require, please do not hesitate to contact us via email or speak to one of our friendly staff members in-store.

Returning an online order

If you made an order online and wish to cancel it, you may do so by contacting us immediately and before the item has been dispatched. If the item has already been dispatched, you may return the item within 14 days by post. In order to return the item, please:

  • Contact us as soon as possible by sending an email to info@goldenclassic.co.uk

  • Inform us about the reason for a return/exchange and provide us with your order number, dates on which you purchased and received the item as well as your name and address

  • Wait until the confirmation that the returns policy should be applicable to your case before posting to minimise the risk of disappointment. Please note that this email cannot guarantee a refund/exchange as the item will need to be inspected. However, we will do our best to give an accurate advice on the information available to us at the time of enquiry

  • Pack your jewellery in a secure way to protect the item. Contact us if any advice is needed

  • Include full packaging that the item came in together with all tags, receipts, certificates and boxes

  • Place the package inside a protective outer layer such as padded envelope and a silver self-sealing Special Delivery Bag (available at your local post office)

  • Ensure that address for returns is correctly and clearly indicated on the package. Please check the instructions on your confirmation email

  • Select an appropriate level for insurance. Please contact us for details

  • Keep a record of the tracking number

Once we receive your item, we will inspect it and initiate any checks necessary. We will notify you of our findings as soon as possible and confirm the refund/exchange or provide reasons for declining your request. Please note that we are unable to offer a refund for postage costs and return postage charges lie with the customer.

Returning an in-store purchase

Items purchased in our boutique can be returned or exchanged by visiting our boutique and going through the return’s procedure with one of our staff members. If it can be confirmed that our returns policy is applicable to your case at the time of your visit, a refund or exchange will be initiated immediately. If additional inspection is necessary, we will initiate the process and contact you to notify you of our findings as soon as possible. This might take up to 30 days.

Please note that we can only apply our goodwill policy if the item is returned within 14 days. We regret that we would not be able to apply our policy after this period.

Faulty items

In the unlikely event that our piece is faulty, we will repair the faulty item, provide a replacement or offer a refund. The decision as to which option is offered is entirely at our discretion, with each case carefully considered. If we comply with this condition, we shall have no further liability to you. Please note that a jeweller will need to inspect the item if it is claimed to be faulty and it might take up to 30 days for your case to be sorted out.

Nothing in this policy is intended to affect your statutory rights. We will put all our efforts to deal with your request as smoothly as possible. For any questions or concerns, please do not hesitate to contact us:
info@goldenclassic.co.uk